Holiday Direction Ltd trading as Cruise Direction & Holiday Direction is an Accredited Body Member of the Global Travel Group Limited. All the flights and flight-inclusive holidays are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate.
Your ATOL Certificate is proof that the holiday you have booked is protected by the ATOL scheme. It will tell you:
- What's protected by ATOL
- Who's covered
- Who is providing this protection (the travel company’s name and ATOL number)
Global Protection Guarantee
Your payment is also covered by The Global Travel Group Limited Customer Protection Guarantee.
All your payments are made directly to The Global Travel Group Client Account. Your money is not available for use by the us and is held in trust until payment is due to the operator.
In the event of the failure of the agent or The Global Travel Group Limited, your money is secure in the separate Client Account and will be paid to the operator to ensure your holiday is unaffected.
In the event of the failure of the package organiser your money is secured by law under the arrangements made by the organiser. The Global Travel Group will assist you to find suitable alternative travel arrangements or, if appropriate, to obtain a refund from the relevant protection fund (e.g ATOL)